FAQs: General Questions

We accept all major credit cards.

Processing time usually takes 1-2 business days and orders will arrive within 5 business days from when the order was processed.

Yes. You can call our Sales & Customer Service department at (800) 678-3669.

We are here for you Monday through Friday, 7:00am to 5:30pm, Pacific Time. For orders outside the USA or Canada, call our corporate telephone line at +1 (510) 732-9229.

Yes. In case you want to send your order to P.O. Box, please put the order in via phone. Call our Customer Service at (800) 678-3669 or +1 (510) 732-9229 for those calling from outside USA and Canada (Mon-Fri 7:00am to 5:30pm Pacific Time).

Yes.

Yes.

Yes.

We have distributors in many countries throughout the world, and we encourage you to purchase from them. If you are buying a weather product, please try our International Weather Reseller Locator.

If you cannot find a reseller in your country, please contact us at orders@davisinstruments.com for shipments outside USA and Canada.

At the time of shipment you will receive an automated Advance Shipment Notice via email that includes your tracking number.

Your order will arrive within 5 business days from when the order was processed. Processing time usually takes 1-2 business days.

All orders ship Monday - Friday from Hayward, CA; except holidays: New Year’s Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas.

Shipping cost is calculated in our freight tool based on shipping service, product weight, dimensions, and shipping location.

To view your shipping cost before sending in the order, add desired item(s) to the cart, proceed to checkout with shipping addressed filled in correctly, and view the calculation of different options in the SHIPPING section of your CHECK OUT page.

We have a '30-day money-back guarantee' policy.

Before returning the item, please consider contacting us first, giving us the opportunity to correct the issue for you, or to simply hear your feedback.

If you purchased your Davis product directly from us, you may mail it back to us. Mail the product with the reason for its return to: 

Davis Instruments Corp., 3465 Diablo Ave, Hayward, California 94545 USA.

Shipping charges are not refundable.

If you purchased your Davis product from one of our resellers, please contact the reseller for returns.

Yes. Please contact us before sending items in for repair. We may be able to solve your problem over the phone or send replacement parts. Learn more here.

We warrant our products to be free of defects in material and workmanship for 1 year from the date of original purchase. Learn more here.

In the USA, the National Institute of Standards & Technology (NIST) develops and maintains the standards of measurement to which all others are ultimately traced. NIST standards allow companies to ensure product precision against specific measurments. Davis Instruments is proud to participate in the NIST program.

Traceability as defined by NIST: property of the result of a measurement or the value of a standard whereby it can be related to stated references, usually national or international standards, through an unbroken chain of comparisons all having stated uncertainties." (International Vocabulary of Basic and General Terms in Metrology (VIM), BIPM, IEC, IFCC, ISO, IUPAC, IUPAP, OIML, 2nd ed., 1993, definition 6.10)